Legal Notice & Privacy Policy

Official website: MaisonJulai.com  |  Brand: Julaï  |  Publisher: Maison Julai

Contact: Contact@maisonjulai.com  •  Last updated: August 2025

Document inspired by luxury industry standards – enhanced structure, expanded information.

Table of Contents

1. Identification & Purpose

The website MaisonJulai.com (hereinafter the "Site") is published and operated by Maison Julai, registered office located in Saint-Louis (68300), France.. The Site aims to present, promote, and sell the creations of the Julaï brand, as well as provide editorial and visual content related to the Maison's universe.

Information note: Accessing, browsing, and using the Site implies full acceptance of this legal notice and privacy policy. The user agrees to comply with applicable laws and regulations, as well as fair practices in online commerce.

2. Access, Availability & Security

Availability: We strive to ensure continuous access to the Site. Interruptions (maintenance, updates, technical incidents) may occur at any time, without liability for Maison Julai.

Technical requirements: recent equipment, an up-to-date browser, and a stable internet connection are recommended. Connection and equipment costs are the user's responsibility.

Security: we implement reasonable technical and organizational measures (access control, encryption in transit, monitoring) to protect the Site. As the internet is not a fully secure environment, the user acknowledges the inherent risks (intrusion, viruses, data loss).

3. Intellectual Property & Trademarks

All elements of the Site (texts, images, videos, sounds, graphics, logos, trademarks, design, architecture, databases, source and object codes) are protected by intellectual property rights and remain the exclusive property of Maison Julai or its duly authorized partners.

  • Prohibitions: any reproduction, representation, adaptation, translation, extraction, distribution, or reuse, in whole or in part, by any means whatsoever, without prior written authorization, is prohibited.
  • Trademarks & distinctive signs: trademarks and logos, including Julaï, are protected; any unauthorized use may constitute infringement.
  • Limited license: access to the Site grants a non-exclusive, revocable, non-transferable license for strictly personal and non-commercial use.

4. Content, UGC & Prohibited Conduct

Maison content: information and visuals are indicative and may change without notice. Accuracy, completeness, and updates are sought but not guaranteed.

UGC (user-generated content): if the Site allows reviews or comments, the user guarantees that their content is lawful, non-infringing, non-defamatory, and respects third-party rights. The user grants Maison Julai a non-exclusive, worldwide, free license to host, moderate, and publish such content as part of the Site.

Prohibited conduct: any action likely to disrupt the Site (intensive scraping, intrusion, bypassing technical measures, abusive automated use, malware distribution, phishing) is prohibited and may be subject to legal action.

5. Hyperlinks & Third-Party Sites

The Site may provide links to third-party sites. Maison Julai has no control over such external resources and disclaims all responsibility for their content, availability, security, or policies. Access to these sites is at the user's sole risk.

6. Liability & Warranties

  • Limitation: Maison Julai shall not be liable for indirect damages (loss of opportunity, data loss, commercial prejudice) resulting from use of the Site.
  • Accuracy: information is provided "as is" without warranty of accuracy, completeness, or suitability for a particular purpose.
  • Force majeure: no failure shall incur liability in case of irresistible, unforeseeable, and external events (disasters, health crises, massive outages, third-party acts, labor disputes, administrative decisions).

7. Anti-Counterfeiting & Brand Protection

Maison Julai actively protects its creations and distinctive signs. Any counterfeiting, imitation, or unauthorized resale will result in civil and/or criminal actions, including withdrawal requests, seizures, damages, and judicial publication.

8. Governing Law & Jurisdiction

This legal notice is governed by France law. In the absence of an amicable resolution, disputes fall under the jurisdiction of the competent courts in France, subject to mandatory provisions possibly applicable to consumers.

Privacy Policy (GDPR)

Maison Julai, as publisher of the Site, attaches the utmost importance to respecting your privacy and protecting your personal data, in compliance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable national laws.

1. What categories of data do we collect?

  • Identity data: name, surname, title, postal and email address, phone number.
  • Browsing data: IP address, browser, device, browsing path, session identifiers.
  • Transaction data: order history, invoices, delivery information, payment method (excluding full banking data, handled by certified PSPs).
  • Preference data: wishlists, product interactions, language, geolocation (if accepted).
  • Exchange data: messages sent via the contact form, customer service, emails.

2. For what purposes do we use your data?

  • Order management: purchase, payment, delivery, after-sales service.
  • Customer relationship: follow-up, personalized advice, satisfaction surveys.
  • Marketing & communication: newsletters, product launches, invitations to private events.
  • Legal obligations: accounting, archiving, tax, anti-fraud, anti-money laundering.
  • Security: intrusion prevention, fraud detection, site protection.

3. With whom do we share your data?

  • Internal teams: strictly limited to employees authorized by their function.
  • Service providers: logistics, carriers, payment providers, secure hosting, marketing tools.
  • Authorities: only in case of legal obligation or judicial request.

We never sell your personal data.

4. Cookies & trackers

The Site may use cookies and similar technologies to:

  • Ensure the proper functioning of the Site (session, security, cart).
  • Measure traffic and performance (analytics).
  • Offer personalized content and advertisements.

You may configure your browser to accept, refuse, or delete cookies. Refusal may limit certain functions.

5. Data transfers

Data may be transferred outside the European Economic Area (EEA) when strictly necessary, subject to adequate safeguards (European Commission adequacy decision, Standard Contractual Clauses, or equivalent guarantees).

6. Retention periods

  • Customer account data: as long as the account is active, then 3 years after the last activity.
  • Order data: duration necessary for management and legal obligations (10 years maximum for accounting).
  • Prospect data: 3 years from last contact.
  • Cookies: maximum 13 months.

7. Your Rights

In accordance with applicable personal data protection regulations (including the GDPR), you hold specific rights regarding your personal data:

  • Right of access, rectification, and erasure: You have the right to request to view, modify, or delete the personal data we hold about you.
  • Right to object and to restriction of processing: You can object to your data being processed for specific purposes, or request that its use be temporarily restricted.
  • Right to data portability (where applicable): You have the right to retrieve the data you provided to us in a structured format to transfer it to another organization.
  • Right to withdraw consent: For any data processing initially based on your agreement, you may withdraw this consent at any time.
  • Right to lodge a complaint: You have the right to file a complaint with a competent supervisory authority (such as the CNIL in France) if you believe your rights are not being respected.

Crucial Exception Regarding the Physical "Hall of First" Installation (The Stele):
In accordance with the provisions of SECTION 8 of our Terms and Conditions, you are expressly informed that the acquisition of the "First Edition" piece implies, at your request and with your informed consent, the definitive physical engraving of your identity elements (First Name, Last Name, or Initials) onto a monumental steel artifact ("The Stele").

Due to the material, permanent, and unalterable nature of this physical medium, created for artistic purposes and historical archiving, the right to erasure ("right to be forgotten") and the right to object cannot technically or legally be exercised on the physical Stele once the production and engraving of the artwork have begun. For the digital version (website), your rights to modify or withdraw your data remain applicable for legitimate reasons, as detailed in Section 8.4 of our Terms and Conditions.

To exercise your rights:
You may submit your request at any time to the following email address: contact@maisonjulai.com. Additional information may be requested from you to confirm your identity in the event of reasonable doubt.

8. Data protection

We implement technical and organizational measures appropriate to the risks (encryption, firewalls, access control, backups). However, no online system is infallible, and residual risks remain.

9. Minors

The Site is not intended for minors under 15 years of age. If data concerning a minor is collected without parental consent, we undertake to delete it upon request.

10. Third-party sites

The Site may contain links to third-party services over which we have no control. This policy does not apply to those third parties.

11. Policy changes

We may update this privacy policy at any time, in particular to comply with legislative or technological changes. The applicable version is the one published on the Site on the date of your browsing.

12. Contact us

For any question relating to this policy or your data, you may contact us at the following address: Contact@maisonjulai.com