General Terms and Conditions of Sale (GTCS)

Website: MaisonJulai.com • Brand: Julaï • Publisher: Arber Kadriu EI, trading as Maison Julai (France)

Contact: contact@maisonjulai.com • Last updated: October 2026

Table of Contents

PRELIMINARY ARTICLE

These General Terms and Conditions of Sale (hereinafter "GTCS") govern, without restriction or reservation, the sales of items of the brand Julaï (eyewear and related boxes/accessories) offered on the website MaisonJulai.com (hereinafter the "Website") to consumers acting for non-professional purposes.

Validation of an order on the Website constitutes full and complete acceptance of the GTCS, as well as of section 8 "Hall of First" of the Privacy Policy, which forms an integral part of them. The version of the GTCS accessible at the time of the order applies to the concluded contract.

References: French Consumer Code (incl. L111-1, L216-1 et seq., L221-1 et seq., L221-18 et seq., L217-3 et seq.), Civil Code (1641 et seq.).

ARTICLE 1 — SCOPE

  • The GTCS apply to sales made through the Website to the serviced countries indicated at the time of the order.
  • Julaï reserves the right to refuse or cancel abnormal orders (atypical quantities, fraudulent behavior, circumvention of the purchase limits set out in Article 4 bis).
  • The GTCS prevail over any contradictory document, unless otherwise agreed in writing.

ARTICLE 2 — IDENTIFICATION OF THE OFFEROR

The offers are made by Arber Kadriu, sole proprietor (entrepreneur individuel – EI) registered in France, trading as Maison Julai and operating the brand Julaï. Full legal information is available in the Legal Notice of the Website. For any questions regarding an order: contact@maisonjulai.com.

Customer service and returns must first be initiated by e-mail to obtain a return authorization (RMA) and shipping instructions.

ARTICLE 3 — INFORMATION ABOUT ITEMS

  • Nature of products: Julaï eyewear sold with its box and, where applicable, accessories (case, cleaning cloth, authenticity card).
  • Limited editions: Julaï pieces are produced in limited, numbered editions. The number assigned to each piece is determined by the Maison, in the order in which orders are accepted; it does not constitute a customization within the meaning of Article L221-28 of the French Consumer Code.
  • The Maison Register: each numbered piece is recorded in the name of its first acquirer. This record is historical, personal and non-transferable. The piece belongs to whoever holds it: in the event of resale, the new holder becomes the owner of the piece, without becoming the holder of the Hall of First place or being recorded in the Register.
  • Descriptions: the essential characteristics are indicated on the product page. Visuals are illustrative; slight display variations (screen/rendering) do not affect conformity.
  • Stock & availability: indicative display; in case of unavailability after order, Julaï will offer a refund or an alternative.

ARTICLE 4 — ORDERS

  • Process: product selection, cart validation, entry of essential data, acceptance of the GTCS, secure payment.
  • Acknowledgment of receipt: after payment, the customer receives an e-mail acknowledging receipt of their order. This e-mail does not constitute acceptance of the order.
  • Acceptance: the contract is formed when Julaï sends the order acceptance confirmation e-mail, no later than forty-eight (48) hours after payment. Julaï may refuse any order, in particular in case of suspected fraud, prior dispute, non-compliance with the GTCS or with the purchase limits. In case of refusal or absence of acceptance within this period, the customer is fully refunded without delay.
  • The customer guarantees the accuracy of their information (address, e-mail, inscription). Any consequences of an error (delay, non-delivery) are their responsibility.

ARTICLE 4 BIS — THE HALL OF FIRST

The first one hundred (100) accepted orders of the "Be Different Bi-Color" piece (twenty (20) numbered pieces per variant) entitle the customer to be inscribed in the Hall of First. The full terms are set out in section 8 of the Privacy Policy, which forms an integral part of these GTCS. In summary:

  • One place per person: each person may hold only one place. An additional order is only possible in the name of another person, as a gift.
  • Inscription on the Website: as soon as the order is accepted.
  • Engraving on the Stele: at the customer's express request, made when ordering by means of a dedicated checkbox, no earlier than the fifteenth (15th) day following the acceptance of the order, according to the Maison's schedule, and without waiting for the delivery of the piece. No engraving takes place before this period.
  • Text approval: the exact text of the inscription is submitted to the customer by e-mail before engraving; the customer is solely responsible for its accuracy.
  • Original Stele and definitive Stele: the original Stele, made of raw steel, is designed to patinate and oxidize over time. The Maison may exhibit it as an artefact, create a definitive Stele in other materials and replicas of the Stele for its boutiques, reproducing the names of the pioneers who kept their place.
  • Free of charge: the inscription is included in the price of the piece.

ARTICLE 5 — PRICES

  • Prices are displayed in euros, VAT not applicable (Article 293 B of the French General Tax Code), excluding delivery charges indicated before validation.
  • Julaï may change its prices at any time; the applicable price is the one displayed at the time of the order.
  • In case of an obvious pricing error, the order may be canceled and fully refunded.

ARTICLE 6 — PAYMENT TERMS

  • Payment of the full price at the time of order, including for pre-orders, by the secure means offered (card, online payment solutions).
  • Payment data is processed by certified providers; Julaï does not retain the details.
  • Payment refusal = order cancellation.
  • Fraud prevention: additional checks may be carried out (anti-fraud verifications, shipment delay).

ARTICLE 7 — DELIVERY

  • Address & areas: delivery to the indicated address. Serviced countries/territories are specified at checkout.
  • Deadlines: for available items, the delivery time is indicated on the product page and at the time of order. In the absence of any indication, delivery shall occur no later than thirty (30) days after the order. Pre-orders and event editions are governed by Article 7 ter.
  • Delivery against signature: given their value, items are delivered against signature. The carrier may request proof of identity. In the case of a gift, the recipient's signature constitutes proof of delivery.
  • Transfer of risk: upon delivery to the customer or designated third party (carrier's signature/scan is proof).
  • Reservations: damaged package: make detailed reservations with the carrier and inform contact@maisonjulai.com within 48h.
  • Failed delivery: in case of non-collection, reshipment possible at customer's expense or refund (excluding specific costs incurred).
  • Delay: if delivery does not take place on the agreed date or within the agreed period, the customer may, after requesting Julaï to deliver within a reasonable additional period, terminate the sale and obtain a refund of the sums paid (Art. L216-6 French Consumer Code).

ARTICLE 7 BIS — IN-STORE DELIVERY

If the service is offered, the customer receives a notice of availability and collects the order with the confirmation email and ID. After the indicated deadline, the order may be canceled and refunded (excluding non-recoverable specific costs).

ARTICLE 7 TER — PRE-ORDERS & EVENT EDITIONS

Certain pieces are offered for pre-order, as part of limited editions linked to an event of the Maison. Their manufacture is launched after the pre-order opens.

  • General rule: for each pre-order, the product page indicates the estimated delivery period and a delivery deadline. Only this deadline is binding on Julaï.
  • Hall of First edition ("Be Different Bi-Color"): production is launched from the fifteenth (15th) place acquired. The estimated delivery date is communicated to the customer by e-mail as soon as production is launched. Delivery shall take place no later than 30 June 2027.
  • The Maison's guarantee: if the piece is not delivered by the deadline, the customer may, upon simple request, obtain a full refund of the sums paid. This refund results in the cancellation of their Hall of First inscription, under the conditions set out in Article 8 for withdrawal.
  • Information: the customer is informed by e-mail of the key stages of their pre-order (acceptance, engraving, production launch, shipment).

ARTICLE 8 — RIGHT OF WITHDRAWAL, REFUND & EXCHANGE

Legal period: the customer may exercise their right of withdrawal, without giving any reason, from the acceptance of their order until 14 days after receipt of the item. They then have 14 days to return the items received.

How to withdraw

By e-mail to contact@maisonjulai.com, using the standard form below or any unambiguous statement.

An acknowledgment of receipt of the withdrawal is sent to the customer by e-mail.

Return conditions (Julaï eyewear + box)

  • Items returned new, not worn outdoors, without micro-scratches, complete: eyewear, box, case, cloth, protections/films, cards & manuals.
  • Original packaging intact and carefully protected; any deterioration or use beyond simple verification may result in a deduction corresponding to depreciation (Art. L221-23 French Consumer Code).
  • Customized items: excluded from the right of withdrawal (Art. L221-28 3° French Consumer Code). Pieces of the Hall of First edition are not customized items: the right of withdrawal fully applies to them.
  • Procedure: request a return authorization number (RMA) from contact@maisonjulai.com, then follow the reshipment instructions.
  • Return costs: borne by the customer unless attributable to Julaï or due to non-conformity.

Refunds & exchanges

  • Refund of all sums paid, via the original payment method, no later than 14 days after notification of the withdrawal.
  • For an item already shipped, Julaï may defer the refund until the item is received or proof of its reshipment is provided.
  • Exchanges: subject to availability; otherwise, refund.

Withdrawal and the Hall of First

In the event of withdrawal, the customer's name is removed from the Website. If already engraved, it is made illegible on the original Stele and will be reproduced neither on the definitive Stele nor on its replicas. The place thus vacated remains, in the steel, a nameless mark.

The Maison fully respects everyone's right of withdrawal. But let it be said here, once and for all: to enter the Hall of First only to leave it is to take the place of another pioneer, one who would have stayed. An erased name will be neither forgiven by the steel nor remembered by history. It will leave behind an empty mark, the only trace on the Stele that no one will ever wish to claim. The hundred who remain will know that they stayed.

References: L221-18 to L221-28 & L221-23 French Consumer Code.

ARTICLE 9 — CONFORMITY, WARRANTIES & AFTER-SALES SERVICE

  • Legal warranty of conformity: Julaï delivers goods in conformity with the contract and is liable for any lack of conformity existing at delivery and appearing within 2 years (Art. L217-3 et seq. French Consumer Code).
  • Warranty against hidden defects: the customer may act within 2 years from discovery (Art. 1641 et seq. Civil Code), return for refund or keep with price reduction.
  • Not covered: normal wear, damage resulting from improper use, shock, chemical contact, prolonged heat exposure, unauthorized intervention.
  • After-sales service: contact contact@maisonjulai.com (diagnosis, handling terms, possible quote outside warranty).

Information on the legal warranty of conformity (translation for information; the French version prevails)

The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal warranty of conformity in the event of a lack of conformity appearing. During this period, the consumer only needs to establish the existence of the lack of conformity, not the date on which it appeared.

Where the contract of sale provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal warranty applies to that digital content or digital service throughout the planned supply period. During this period, the consumer only needs to establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.

The legal warranty of conformity requires the professional, where applicable, to provide all updates necessary to keep the goods in conformity.

The legal warranty of conformity entitles the consumer to the repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.

If the consumer requests repair of the goods but the seller imposes replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund upon return of the goods, if:

1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
4° The lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to request repair or replacement of the goods beforehand.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are immobilized for repair or replacement suspends the remaining warranty period until the goods are returned in working order.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs the implementation of the legal warranty of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal warranty against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are kept, or to a full refund upon return of the goods.

ARTICLE 10 — CLAIMS & MEDIATION

  • Customer service: any claim must first be sent in writing to contact@maisonjulai.com. Julaï undertakes to respond as soon as possible.
  • Consumer mediation: if the written claim is unsuccessful, the consumer may refer the matter free of charge to a consumer mediator, in accordance with Articles L611-1 et seq. of the French Consumer Code. The mediator's contact details are provided to the customer upon simple request by e-mail.

ARTICLE 11 — FORCE MAJEURE

Julaï cannot be held liable for non-performance or delay due to an event of force majeure (unforeseeable, irresistible, and external event): disasters, health crises, labor disputes, massive outages, third-party acts, administrative decisions, etc.

ARTICLE 12 — DISPUTES, APPLICABLE LAW

These GTCS are governed by French law, without depriving the consumer of the mandatory protective provisions of their country of residence within the EU. In case of a dispute, the competent courts will be determined in accordance with consumer protection rules (jurisdiction of the consumer's domicile when required).

SPECIAL CONDITIONS OF SALE FOR CUSTOMIZED ITEMS

These special conditions apply only to items made to the customer's specifications or clearly customized at their request. They do not apply to pieces of the Hall of First edition.

ARTICLE 1 — Order process

  • The order is firm and final upon acceptance. A proof or preview may be submitted for approval.
  • After validation, no modification or cancellation is possible unless attributable to Julaï.

ARTICLE 2 — Delivery

  • Specific deadlines (manufacturing/finishing) indicated at the time of order. Shipment according to standard terms.

ARTICLE 3 — Return of customized items

  • Exclusion of the right of withdrawal (Art. L221-28 3° French Consumer Code). Returns accepted only in case of non-conformity or defect.

STANDARD WITHDRAWAL FORM

To be completed and returned only if you wish to withdraw (excluding customized items).

To: Arber Kadriu EI – Maison Julai
Email: contact@maisonjulai.com

I hereby notify you of my withdrawal from the contract concerning the sale of the following item(s):
— Ordered on: [date]
— Received on: [date]
— Order number: [reference]
— Name of consumer:
— Address of consumer:
— Email of consumer:
— Signature of consumer (if paper notification):
— Date:

USEFUL ANNEXES

1) Personal data & Cookies (reminder)

Data processing carried out for order execution, the Hall of First, the Maison Register, fraud prevention, aggregated analytics and customer relations is performed in accordance with the GDPR and described in the Website's Privacy Policy. Your rights include: access, rectification, erasure, objection, restriction, portability and lodging a complaint with the CNIL. Contact: contact@maisonjulai.com.

2) Intellectual property

All content on the Website, trademarks and distinctive elements of Julaï are protected. Any unauthorized reproduction or use is prohibited and may give rise to legal action.

3) Limitation of liability

Information and visuals are provided for indication only. Julaï shall not be liable for indirect damages or damages resulting from non-compliant use of the products, without prejudice to the legal warranties owed to the consumer.